Shipping & Handling
How long will it take for my order to arrive?
What if I need my order faster than the normal delivery time?
How are orders sent to Hawaii, Alaska or Puerto Rico?
Can my order be shipped internationally?
Is there a minimum order requirement?
Does my order qualify for FREE FREIGHT?
What if my order does not ship complete?
How long will it take for my order to arrive?
From the moment you place your order to arrival at your door, ground delivery ranges from four to eight business days depending on where you are located. Ground delivery orders SHIP by Federal Express Ground directly from our warehouse in Indianapolis, Indiana within 3-5 business days. Transit time is IN ADDITION to processing time.
Business days are Monday through Friday.
Use this rule of thumb for figuring how long it will take your order to arrive via Fed Ex Ground to continental U.S. destinations:
Order processing time (72 hours which may vary depending on the time of day you place your order) + shipping time (1-5 business days) = 4-8 business days ***ALTHOUGH WE MAKE EVERY EFFORT TO STRICTLY ADHERE TO THIS TIMETABLE, WE DO RECOMMEND THAT YOU ALLOW A FEW DAYS "CUSHION" IN CASE OF ANY DELAYS***
During seasonal times, including Christmas, Halloween, Valentines, Easter and Spring Graduation season, please allow an additional 24 hours to process your order.
The following is a map showing APPROXIMATE shipping time by Fed Ex Ground from our warehouse in Indianapolis, IN. Ground transit times are NOT guaranteed by Federal Express. This map does not apply to orders shipping outside the continental US. See International Orders below. Colors indicate the following: Pink = 1 day, Turquoise = 2 days, Orange = 3 days Green = 4 days Fuchsia = 5 days Yellow = 6 days Royal Blue = 7 days.
What if I need my order faster than the normal delivery time?
If you need to receive your order faster than you would through normal processing, you may upgrade your order to "HOT RUSH STATUS". There is a fee to do this. If your order is $274.99 or less the fee is $25. If your order is over $275 or more the fee is $35. This rush charge is IN ADDITION to the freight charges on your order. (If available in your area, priority Saturday delivery can be arranged for an additional charge. All additional charges for priority shipping are determined by Fed Ex and will be added to your invoice accordingly. AT PEAK HOLIDAY TIMES INCLUDING GRADUATION SEASON, PLEASE ALLOW AN ADDITIONAL 24 HOURS PROCESSING TIME ON ALL PRIORITY SHIPPING ORDERS. Please be aware, air shipments are VERY expensive, and we require customer confirmation of shipping charges before we ship orders via Fed Ex Air delivery.
How are orders sent to Hawaii, Alaska or Puerto Rico?
All orders shipping to Hawaii are shipped Fed Ex Ground unless Fed Ex Air is requested. IT COSTS EXTRA TO SHIP TO HI. You will be notified of the additional cost to ship HI BEFORE your order is processed. PLEASE allow at least an extra 5 days for processing all HI orders. All orders shipping to Alaska are shipped Fed Ex Ground unless Fed Ex Air or Priority Mail is requested. IT COSTS EXTRA TO SHIP TO ALASKA. You will be notified of the additional cost to ship AK BEFORE your order is processed. PLEASE allow at least an extra 7 days for processing all AK orders. Orders going to Puerto Rico are shipped via US Postal Service using their Priority Mail service unless Fed Ex Air is requested. IT COSTS EXTRA TO SHIP TO PUERTO RICO. Any additional shipping charges will be added to your order and charged separately to your credit card. Should you require an invoice reflecting the additional shipping charges, please request one from customer service. PLEASE allow at least an extra 10 days for processing all Puerto Rico orders. Please be aware, shipping to any of these three destinations via Fed Ex can be VERY expensive, and we have no control over what the carriers charge. Processing time for orders shipped to Hawaii, Alaska and Puerto Rico is 5 - 10 days longer than our normal processing time. This time will vary depending on your location.
Can my order be shipped internationally?
Yes. We ship international orders. All international orders are shipped via the US Postal Service using their Priority Mail International service which takes 14 - 21 days to most destinations (not including order processing time). International orders require additional handling so a $10 handling charge is added to all International orders. In addition to this, freight on International orders generally costs more than the standard continental US freight charges that are billed on our orders. All additional shipping and handling charges will be added to your order and billed separately to your credit card. Should you require an invoice reflecting the additional shipping charges, please request one from customer service. Sorry, we are unable to furnish estimates of shipping costs on international orders prior to shipping. Please be aware, shipping internationally can be VERY expensive, and we have no control over what the carriers charge. Also, because we have no control over USPS or customs, we DO NOT guarantee delivery time on international orders. We suggest you allow a minimum of 3 weeks for all international shipments.
Do you ship APO/FPO orders?
Yes, we ship APO/FPO orders. Like international orders, we use the US Postal Service priority shipping for all APO/FPO orders and the processing time is longer than our standard processing time. We suggest you allow a minimum of 3 weeks for all APO/FPO ORDERS. APO/FPO orders require additional handling so a $10 handling charge is added to all APO/FPO orders. In addition to this, freight on APO/FPO orders generally costs substantially more than the standard continental US freight charges that are billed on our orders. All additional shipping and handling charges will be added to your order and billed separately to your credit card. Should you require an invoice reflecting the additional shipping charges, please request one from customer service.
How can I track my order?
Your Fed Ex tracking numbers are not automatically emailed to you once your order has shipped. If for some reason you require a tracking number, send an email request to: customerservice@partyandpaperwarehouse.com
We will forward your tracking number to you along with a direct link to the Tracking page on the Fed Ex website. Sorry, package tracking service is not a service supported by USPS for priority mail packages.
Is there a minimum order requirement?
There is NO minimum order requirement. However, there is a $10 service charge added to any order subtotaling less than $75. This service charge is included in the total freight charge on your order.
How much will shipping cost?
Shipping charges are calculated during checkout based on your merchandise total before coupon code discounts are applied. See the charts below for shipping charges. These charges are for shipments within the continental US only. Next Day Air, and Second Day Air are available for an additional charge that is determined by Fed Ex. Should you require air shipping, please indicate this request on your order. The AIR FREIGHT charges below are ESTIMATED RATES and may vary if your order is unusually heavy or if your destination is in an area considered "remote" by the carriers. Should any additional freight charges be incurred, they will automatically be billed to your credit card as a separate charge.
| Merchandise Total | Ground | 2 Day Air | Next Day Air |
|---|---|---|---|
| $0 - $25.00 | $7.95 | $73.95 | $99.95 |
| $25.01 - $40.00 | $8.95 | $79.95 | $129.95 |
| $40.01 - $55.00 | $9.95 | $84.95 | $149.95 |
| $55.01 - $70.00 | $11.95 | $87.95 | $169.95 |
| $70.01 - $85.00 | $12.95 | $92.95 | $189.95 |
| $85.01 - $100.00 | $14.95 | $99.95 | $209.95 |
| $100.01 - $125.00 | $16.95 | $115.95 | $229.95 |
| $125.01 - $150.00 | $17.95 | $125.95 | $249.95 |
| $150.01 - $175.00 | $19.95 | $135.95 | $269.95 |
| $175.01 - $200.00 | $21.95 | $145.95 | $289.95 |
| $200.01 - $250.00 | $23.95 | $155.95 | $309.95 |
| $250.01 - $300.00 | $26.95 | $175.95 | $339.95 |
| $300.01 - $350.00 | $29.95 | $195.95 | $359.95 |
| $350.01 - $400.00 | $33.95 | $205.95 | $389.95 |
| $400.01 - $450.00 | $37.95 | $225.95 | $449.95 |
| $450.01 - $500.00 | $41.95 | $235.95 | $489.95 |
| $500.01 - $550.00 | $45.95 | $255.95 | $519.95 |
| $550.01 - $600.00 | $49.95 | $275.95 | $559.95 |
| $600.01 - $650.00 | $53.95 | $295.95 | $609.95 |
| $650.01 - $699.99 | $57.95 | $305.95 | $679.95 |
| $700.00 - $900.00 | FREE | $315.95 | $729.95 |
| $900.01 - $1200.00 | FREE | $335.95 | $809.95 | $1200.01 - $1500.00 | FREE | $375.95 | $889.95 | $1500.01 - $1750.00 | FREE | $395.95 | $959.95 | $1750.01 - $5000.00 | FREE | $425.95 | $999.95 |
BULK ORDERS REQUIRING LIFT GATE SERVICE BY A FREIGHTLINE WILL INCUR A $75.00 LIFTGATE CHARGE.
Does my order qualify for FREE FREIGHT?
Orders totaling $700 or more qualify for FREE GROUND DELIVERY! This applies only to orders shipped to destinations within the continental United States.
What if my order does not ship complete?
Despite efforts to be in stock on 100% of our items at all times, we occasionally we sell out of products. In the event that this happens or in the event you order an item that has been discontinued, a credit will be issued to your credit card or Pay Pal account. WE DO NOT GUARANTEE AVAILABILITY. Although we try, we cannot always contact customers regarding out of stock items on their orders. We encourage you to put a comment on your order if you need to be contacted in the event your order cannot be shipped complete. We do not backorder items.
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