Returns & Claims
Our items may NOT be returned except for reasons of damage or defect. If you receive a damaged or defective item, please contact our offices via email immediately to obtain a return authorization.
Should you refuse your order or make an unauthorized return, NO REFUND WILL BE ISSUED. Nor will Party and Paper Warehouse refund for any return shipping charges.
If you need to report a damage claim or report receipt of defective merchandise, contact us at firstname.lastname@example.org. All claims of damage or shortage must be reported within 5 days of your receipt of the shipment. Goods that are damaged during transit are the responsibility of the carrier; however, we are glad to assist you in filing a claim. Please keep all original packing materials for inspection by the carrier's claims agent if needed.
If you need to report a shipping error of any kind, contact us at email@example.com. All claims for errors on orders must be reported within 10 days of your receipt of the shipment. We are happy to correct any error made in our facilities on your order as long as it is reported within this time frame. We cannot be responsible for correcting errors reported outside the ten day window of time.