Returns & Claims

Our items may NOT be returned except for reasons of damage or defect. If you receive a damaged or defective item, please contact our offices via email immediately to obtain a return authorization.

Should you refuse your order or make an unauthorized return, a 50% restocking fee will be assessed. In this instance, Party and Paper Warehouse WILL NOT refund for any shipping charges.

All authorized returns for reasons other than product defect or our error will be charged a 25% restocking fee. Party and Paper Warehouse WILL NOT refund for any shipping charges.

If you need to report a damage claim or report receipt of defective merchandise, contact us at customerservice@partyandpaperwarehouse.com. All claims of damage or shortage must be reported within 5 days of your receipt of the shipment. Goods that are damaged during transit are the responsibility of the carrier; however, we are glad to assist you in filing a claim. Please keep all original packing materials for inspection by the carrier's claims agent if needed.